1.855.788.1919 [email protected]
Alarm video verification
Alarm video verification
An alarm system is an excellent first defence strategy to protect the interior of a building. When an alarm goes off, a police officer is sent on site to confirm what has transpired. However, this involves a response time.

Sirix offers a solution to this problem, alarm video verification. We probably do not need to mention that alarm response times by emergency services are long. Most of the time police officers do not prioritize these types of calls because of the high incidence of false alarms. Moreover, because false alarms happen so frequently, police officers will often finish what they are doing before responding, and will not arrive on scene with any sense of urgency. In some cases, police officers can take up to two hours to arrive on scene.

The problem is that theft often takes less than five minutes. Once the police arrive on scene, officers usually just assess and report damages. To have a working solution, response times need to be instantaneous. This is what Sirix offers—live alarm video verification.

Réponse d'alarme
Plan Sirix

How it works

A few cameras and speakers are installed at strategic locations and are directly connected to our operations centre. This allows us to see and assess the situation during an alarm. In the case of a burglary, we contact emergency services and immediately address the thief, ordering him or her to leave the premises. Most times this vocal intervention is enough to stop the offenders, who usually turn around and flee.


In the case that the vocal intervention does not stop the theft, it is important to note that police response time is not the same as with a traditional alarm. Since we are able to identify a burglary in progress, the call becomes a first level priority, and response times are usually less than five minutes. We suggest installing an exterior camera, which will allow us to identify the vehicle. If the culprits leave the premises before the police arrive, we will be able to identify the type of vehicle and the direction in which it fled.

What can I do to avoid false alarms?

As a security system owner, there are many ways you can help to prevent false alarms. The following tips are simple steps you can take that will greatly affect the number of false alarms you have during the lifespan of your security system.

Tips for reducing false alarms

  1. Know your system
    During installation, ask questions and ensure you understand how to operate the security system before the technician leaves. Insist that the keypad be easily accessible from the exit point and the arming delay is set for a reasonable period.
  2. Maintain “call lists”
    Keep your “call list” up to date with current phone numbers for you and your contacts. With the right contact information, monitoring stations can be proactive in determining if emergency response teams should be dispatched to your home.
  3. Schedule annual inspections
    Request annual maintenance inspections to ensure proper performance of the security system. Also, be sure to replace the battery every three to five years.
  4. Properly train users
    Ensure all family members and others who have a key to your residence are trained to properly use your security system and know the passcode and your monitoring station’s phone number in case the alarm is accidently set off. Never give a key to someone who is not familiar with the system.
  5. Monitor changes in the home
    After any changes in the household, contact your security provider to ensure they won’t affect the security system. New pets that enter an armed room or plants or curtains placed too close to drafty areas can trigger a false alarm.

* This text was taken from CANASA.

Contact us

5000, Bernard-Lefebvre Street
Laval, QC, H7C 0A5 Canada

Operation center (24h): 514.788.1919
Toll free: 1.855.788.1919
Fax machine: 514.221.4850

Email: [email protected]
Web site: www.sirix.ca